FAQs

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General Banking

  1. How can I find out if a check has cleared, what my balance is or amount of my Direct Deposit?
  2. How can I transfer between two accounts?
  3. How do I place a stop payment on an item?
  4. If I have a checking account and a loan can I make an automatic loan payment?
  5. When using the Bill Payment option how is the transaction completed?
  6. Can I receive my bank statement electronically?
  7. How can I sign up for Internet Banking?
  8. What does it take to open a checking or savings account?
  9. How do I reorder checks?
  10. Can I get a debit card and what are the charges?
  11. How long does it take to get a debit card?
  12. Do you offer FREE checking?
  13. What should I do if I notice an electronic error on my statement?

Online Banking

  1. Why does the bank require a Secure Access Code?
  2. What is a Secure Access Code?
  3. What effects will the security certificate have on my computer?
  4. I requested a Secure Access Code via email and have not received it. What do I do?
  5. I received my Secure Access Code but can not enter it in the field provided.
  6. I received my Secure Access Code but it says it has expired.
  7. I have to get a new Secure Access Code every time I log in, I think my system may be deleting the secure certificate (cookie). What do I do?
  8. I have set up a new password and registered my browser. I have selected “Activate this computer for later use”, but each time I log in, it makes me go through the Browser Registration process (where I have to get a Secure Access Code). Why?
  9. How often can I change my password?
  10. Why do you need me to verify my contact information when the bank says they will never ask for my personal information?
  11. What if I am traveling and need to login to my accounts?
  12. What operating systems and browsers are supported?
  13. How do I transfer funds between accounts?
  14. How do I export transaction history into my Personal Finance Management software?
  15. How can I change and sort the history displayed on the Transaction History screen?
  16. What is a Phishing Phrase and why use one?

Mobile Banking

  1. What is Mobile Banking?
  2. What can I do via Mobile Banking?
  3. What type of accounts can be accessed in Mobile Banking?
  4. What Mobile Devices are supported for Mobile Banking?
  5. How much does Mobile Banking cost?
  6. Is Mobile Banking Secure?
  7. What do I need to get started with Mobile Banking?
  8. How do I enroll in Mobile Banking?
  9. Do I need to set a different User ID and Password for Mobile Banking?
  10. How do I log into Mobile Banking?
  11. I am getting an error message while trying to access the Mobile web address. What should I do?
  12. What should I do if I forget my Mobile Authorization Code (MAC)?
  13. Will my cell phone work for Mobile Banking?
  14. If my cell phone is lost, whom should I contact?
  15. Is Online Bill Payment available in Mobile Banking?
  16. My browse button does not allow me to go back to the previous screen and logs me out of my session. Why?
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Convenience is important to us. In order to serve you better we have branches in DeWitt, Long Grove, LeClaire, Eldridge and ATM locations everywhere!